The hotel has 306 comfortable rooms, 68 of which are elegantly decorated Executive Suites. All rooms are appointed with a private bath with hair-dryer, bathrobe, slippers and telephone, air conditioning units, IDD phone with voice mail and message light as well as fax line, in-room power outlets for laptops, satellite TV with remote control, mini-bar, tea and coffee making facilities and safety deposit box. The Royal Service Rooms and Executive Suites are located on the top floors with nicer view and additional benefits like exclusive check-in and check-out, welcome drink, full buffet breakfast with show kitchen, afternoon tea and evening snacks with 2 hours open bar from 5:30 to 7:30 pm, free use of boardroom for 3 hours, late check-out until 4pm (subject to room availability) and express laundry and dry cleaning service at regular rate.

For a selection of food and beverages, the hotel's El Patio and Lotus Restaurants serve up international cuisine including Thai and Chinese dishes. The Pool Bar offers refreshing beverages and light snacks. Nothing goes better with a relaxing drink than good music at the hotel's Lobby Bar. Room service is available anytime of the day. A Fitness Centre complemented by a swimming pool with integrated, the features of the hotel's leisure facilities. Corporate travelers can avail the services of the Business Centre, conveniently located on the ground floor where secretarial services, photocopying, facsimile, computers for rent and Internet and email access are available. The hotel also features the pillarless Grand Ballroom with a seating capacity for up to 1,200 guests and can be divided into 3 smaller conference rooms. Seven additional function rooms can also be used for almost any size meeting and even banquets.

The Melia Hanoi is situated in the heart of Hanoi's diplomatic and financial district. The hotel is 34 km away from Noi Bai International Airport and only 500 meters away from the nearest train station. Ancient streets for sightseeing as well as the shopping area are just a mere 500 metres away. The Hanoi Metropole Center and the International Center are located at 500 metres distance. Nearby tourist attractions include the historic Maison Centrale (200 metres), the Quan Su Pagoda and the Hanoi Grand Cathedral half a kilometre away. A kilometre's worth of exploration will bring guests to the Hoan Kiem Lake, the Hanoi Opera House and the Temple of Lituratura (Vietnam's university which is dedicated to Confucious). The Presidential Palace, the Ho Chi Minh Mausoleum and Museum and the water puppet theatre, on the other hand, are nearer to 2 kilometres. Further away at four kilometres is the West Lake and the Tran Quoc Pagoda.